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Net Promoter Score (NPS)

NPS measures customer loyalty and satisfaction by asking users how likely they are to recommend your product (0-10 scale).

  • Detractors: 0-6 (unhappy users)
  • Passives: 7-8 (satisfied but unenthusiastic)
  • Promoters: 9-10 (loyal enthusiasts)

NPS = % Promoters - % Detractors

Track your NPS to monitor customer sentiment over time.