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Why it Matters

Milestones are similar to user segments, but they are used to define when a user has reached a specific level of adoption in your application. Unlike user segments, milestones are reached and completed only once and remain completed forever (or until the completion conditions change).

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Requirements

To set up your milestones, you’ll typically want users to visit a specific page, perform a particular action, or use a certain feature. Here are some potential starting points to consider:
  • Page Tags: tag application pages to track page views and view durations. (Learn More)
  • Feature Tags: tag application features to track feature usage. (Learn More)
  • Custom User/Company Properties: tag users and companies with custom properties to track user and company attributes. (Learn More)

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Create a Milestone

We can create a new milestone by navigating to Dashboard > Milestones, where we can see a list of existing user milestones and a Create Milestone button on the top right of the page.

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Configuration

Milestones are always active and updating them will update them live.
  • Milestone Completion Rules: rules that the user must meet in order to complete this milestone. After rules are updated, you will see the list of users who have completed the milestone. When a rule is modified, but not saved, you will see a preview of users who fit your current configuration.
  • Core Milestone: determine if this milestone is an important core milestone. Core milestone completion will allow you to measure user application adoption health.
  • Lifecycle Stage: group different milestones into user lifecycle stages, whether they are currently onboarding, being retained, or inside another lifecycle stage.
  • Expected Completion Time: define the expected time it takes for a user to complete this milestone.
  • Title: milestone title for quick identification.
  • Description: milestone description for other team members to better understand this milestone.

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Analytics

Milestone analytics will show you how many users have completed the milestone in the selected time period.
  • Total Users: how many total users have been identified.
  • Total Completions: how many total users have completed the milestone in total.
  • Completions In Selected Period: how many users have completed the milestone inside the selected time period.
  • Period Average Completion Time: how long users took to complete the milestone on average inside the selected time period.
  • Milestone Completions Chart: show milestone completions over time for the selected time period.
  • Average Completion Time Chart: show average time it took users to complete the milestone over time for the selected time period.
  • Milestone Completions Table: shows all users who have completed the milestone, when they completed it and how long it took them to complete it.