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Why it Matters

Surveys play a crucial role in helping you understand your users’ needs and preferences. By collecting feedback through in-app surveys, you can gain valuable insights into how to improve your application and deliver a better user experience. This, in turn, can lead to higher user satisfaction and loyalty.

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Analytics

  • Engagement Score: percentage of total survey completions. Survey engagement is calculated by dividing the amount of total survey completions by the amount of total survey shows for the given time period.
  • Total Views: number of total survey shows for the selected period. This includes both automatically and manually triggered surveys.
  • Total Completions: number of total survey completions for the selected period.
  • Average Completion Time: average selected survey completion time for the entire period.
  • Survey Engagement Chart: shows how successfully users are completing your surveys after they start them.
  • Average Completion Time Chart: shows average survey completion time over time, indicating how successfully users are progressing through the survey.
  • Survey Sessions Table: shows all the survey sessions that users have started. Here you can see exactly where the survey was started and how far users got into the survey.
For actual survey question responses, please view the Happiness analytics page or open an analytics page inside the Survey Editor.

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Filters

  • Survey: select either all or specific surveys to analyze.
  • Date Range: period during which to analyze survey engagement.