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Why it Matters

Learn how successfully your application features are being used and how long users take to use a feature after they open your application. Task success contributes to better application usability and product experience. By analyzing the time it takes for users to start using a feature, you can gauge how intuitive it is for users to use your application features. A low task success score indicates that your users are not familiar with your feature, or they struggle to use them to their full potential, leaving a significant portion of your application’s value untapped.

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Definition

Task success measures the percentage of user sessions where users successfully interacted with at least one of your selected features. Task Success Score=User Sessions With Feature UseTotal User Sessions\text{Task Success Score} = \dfrac{\text{User Sessions With Feature Use}}{\text{Total User Sessions}}

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Analytics

  • Task Success Score: percentage of total user sessions where users successfully interacted with at least one of the selected features. Task success is calculated by dividing the amount of user sessions where any of the selected features were used by the amount of total user sessions at a given time period.
  • Total Sessions: total user sessions in the selected time period.
  • Sessions With Feature Used: total sessions where any of the selected features were used.
  • Average Time To Feature Use: how long users take to use any of the features after starting a new session.
  • Feature Usage Over Time: shows how many of your user sessions interacted with at least one of the selected features, allowing you to identify trends and patterns in feature usage.
  • Average Time To Feature Use Chart: shows how long users took to use a feature after starting their application session. This can help you identify patterns such as increased feature usage on certain days of the week.

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Filters

  • Feature: select either all core features or specific features to analyze.
  • User Segment: select either all users or a specific user segment.
  • Date Range: period during which to analyze user task success.